Your privacy matters to us.
This page explains how Vecolate collects, uses, and protects personal information when you visit our website, place an order, or contact us.
1. Who we are
Vecolate operates this website and is responsible for the personal information collected through it.
Business name: VECOLATE
Email: admin@vecolates.com
Website: https://vecolates.com
2. What information we collect
We may collect the following types of personal information:
- Your name
- Your email address
- Your phone number, if provided
- Billing and delivery address
- Order details and purchase history
- Messages you send through contact forms or email
- Technical information such as browser type, IP address, and site usage data
3. How we collect your information
We collect information when you:
- Place an order
- Contact us through the website or by email
- Subscribe to updates or newsletters, if available
- Browse our website
4. How we use your information
We use your information to:
- Process and deliver orders
- Respond to enquiries
- Manage customer service and support
- Improve our website, services, and customer experience
- Send relevant updates, where you have chosen to receive them
- Meet legal, tax, and regulatory obligations
5. Payments
Payment information is processed securely by our payment providers. We do not store your full payment card details on our website unless explicitly handled through approved third-party payment systems.
6. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, and support the performance of the website. These tools may collect technical information about how visitors use the site.
7. Sharing your information
We only share personal information where necessary, including with:
- Payment providers
- Delivery and logistics providers
- Website, hosting, or technical service providers
- Professional advisers or legal authorities where required
8. How long we keep your information
We keep personal information only for as long as reasonably necessary for customer service, order fulfilment, record-keeping, legal obligations, and legitimate business purposes.
9. Your rights
Depending on where you are located, you may have rights to:
- Request access to your personal information
- Ask for corrections to inaccurate information
- Request deletion of your data where appropriate
- Object to or restrict certain processing
- Withdraw consent for marketing communications
10. Contact us
If you have any questions about this Privacy Policy or how your information is used, please contact:
vecolates
admin@vecolates.com
http://www.vecolates.com
11. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website functionality. The latest version will always appear on this page.
Last updated: 15th/04/2026